August 1, 2015 Dear John Ankner, During March 2015 when we decided to install a pool we started the task of finding a contractor. We came across your company CAROLINA POOLS AND PATIO during a routine web search. We had met with multiple pool contractors prior to meeting you but were attracted to your web offer because of the patio aspect and the one price pool installation regardless of size. We also were greatly impressed by your total “custom inground pool” process. After meeting and discussing pool and patio components you committed to our desired project specifications. Your explanation of the project aspects were clear and concise. You exhibited patience which ensured we made informed decisions. We then decided to have you undertake our pool and patio project and throughout the process never regretted our decision. Yes, there were “ups & downs” but you always met your word and stayed on target when it was within your authority. We recognize that the town requirements led to delays out of your control. However, the total “job time” of 4 weeks was met for all aspects that were within your realm of responsibility. We would be remiss if we did not make mention of the high quality equipment and items you utilized on our pool. Everything you stated in the contract was provided as promised. We recognized that as new pool owners we were less than experienced with pool care but the items you choose and the instructions you provided enabled us to have a literally low maintenance pool. You continuously displayed a high level of responsibility and reported timely on a daily basis as scheduled. During the construction period you worked under less than desirable weather conditions with the average weather being 90-95 degrees yet you never failed to report. You also always took the time to provide periodic project updates which enabled us to visualize the impact on the project timeline. It is critical to discuss the outstanding work ethics you displayed during the completion of this job. You were committed to being “hands on” and this is the component that impressed us the most. You worked hard, took pride in your work and the love for your work is clearly evidence by the beautiful and professional pool you built. It is clear that we now have a very well built custom in-ground pool that we are so proud of. For all of the above we are very thankful to you! Roberto & Rebecca Agostini Kernersville NC 27284
Kenersville complete salt water concrete pool, with bluestone pool coping, and Brick pavers over concrete.